Durian Replacement guaranteed (unripe, sour or watery). Please do not hesitate to contact us at +65 8116 8890 via WhatsApp.
In your message, please provide the following in order for us to assist you better:
- Order number
- Order dissatisfaction or defects
- Pictures of affected durian
If you have concern with your order, do not worry! We are here to assist you and make sure you get the service and quality.
Terms & Conditions for Replacement Guarantee
When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund, we will refund any money received from you as soon as possible.
Products returned by you because of a defect or any concern (unripe, sour or watery) notified within Two hours from the time of durian delivery will be replaced or refunded in full after delivery costs have been deducted upon picture assessment by management. The cost of delivery for replacement on the same day is at your expense.
A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within Two hours from the time of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall, and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract. The cost of return transportation is at your expense.
Refunds will take 3-7 working days due to processing time with the bank.