Terms & Conditions
Normal Delivery: $9.50 per location
Express Delivery: $13.50 (within 1 hr)
**Second Attempt Delivery: $15
Free Normal Delivery: $100.00 & above
Deliver: 1100hr – 2359hr
The above-mentioned does not apply to the location or condition below:
Army Camps and Sentosa or any other area that are hard to access and areas that require an entry fee. An additional $10 delivery fee will be charged for exceptional locations.
Refund for Express Delivery
A grace period of 15-30min is given to our dedicated riders due to unforeseen circumstances like rainy weather, heavy traffic, visibility limitation (e.g., a senior rider who has missed the correct turn), or any other circumstances that are beyond our control (e.g., road accident, call of nature, etc.). If riders arrive after the grace period for an express time slot, additional charge for express delivery will be refunded to the customer.
Cancellation and Changes to Order by Customer
Due to the nature of our products, cancellation is strictly not allowed once an order has been made. There will be no refund for any cancellation once the online order has been placed.
Problems with Order
If you encounter any problem with your order, feel free to WhatsApp us at 8116 8890 or drop us an email at [email protected] with a picture of the defective product & your order number. Our durian delivery team would be glad to resolve your issue. Could you give us some time to fix the problem and provide a solution?